Delivery Damages

Please note that the following conditions were agreed at the point of purchase:

Packages must be checked thoroughly BEFORE you accept any product or delivery.
Any products with visible damage you MUST REFUSE.
By signing and accepting delivery, you confirm goods arrived in good condition. We cannot accept responsibility for transport damage after this point.
If the driver will not wait, please refuse delivery and we will rebook.

Order Lookup

Select Product

Your Details

Submit

Enter your order/invoice number to get started. This helps us locate your purchase and verify details automatically.

Order / Invoice Number *

Select the damaged product.

Your Name *

Email Address *

Phone Number

Item Quantity Affected *

Were the goods accepted on delivery? *

Do you require a replacement unit or damage allowance? *

Photo of Outer Packaging *

Upload photo of the outer box / pallet showing damage
JPG, PNG, PDF — max 10MB

Photo of Damaged Item *

Upload photo of the item itself showing the damage
JPG, PNG, PDF — max 10MB

Additional Comments

Please review before submitting. Once submitted, our team will be in touch within 1-2 working days.