At Quatrone, we understand that receiving your equipment on time is important. We aim to dispatch every order as quickly, safely, and efficiently as possible. Below you'll find everything you need to know about our dispatch process, delivery service, collection options, and what to do when your order arrives.
Our warehouse operates Monday to Friday, 10:00am – 5:00pm, excluding UK bank holidays.
For products eligible for next working day delivery:
Order before 11:00am – Your order will be dispatched the same working day for delivery on the next working day.
Order after 11:00am – Your order will be dispatched on the next working day, with delivery on the following working day.
Most standard delivery orders arrive within 3–5 working days.
Once your order has been dispatched, we'll send you a confirmation email or text message with your tracking information. Our courier may also contact you prior to delivery if required.
Deliveries are made Monday to Friday between 9:00am and 5:00pm.
All deliveries are kerbside only, meaning the driver will safely unload your order outside your home or business premises. Unfortunately, drivers are unable to carry goods inside the property, unpack items, or provide installation services.
Please ensure that someone is available to receive the delivery and assist with moving large or heavy items where necessary.
Important: We strongly recommend waiting until your order has been delivered, inspected, and confirmed to be in good condition before arranging installers, engineers, or fitting appointments.
If you have any questions regarding your delivery, our friendly customer service team is always happy to help.
Please inspect your order carefully before signing for or accepting delivery.
If you notice any damage upon arrival:
Refuse the delivery where possible.
Contact us within 24 hours on 0161 327 5045 or email service@quatrone.co.uk.
Keep all original packaging.
Provide clear photographs of the damaged goods and packaging.
Once we receive the information, our team will investigate the issue promptly and work to resolve it as quickly as possible.
Standard delivery charges apply and are calculated during checkout.
Delivery charges vary by location and will be calculated automatically at checkout.
Please contact our sales team before placing your order so we can provide an accurate delivery quotation.
If you've selected Local Collection, please collect your order within 5 working days of your purchase date.
Orders not collected within 5 working days will incur a £120 storage and administration fee.
Orders remaining uncollected for 30 calendar days will be deemed abandoned. In these circumstances, no refund will be issued, and Quatrone reserves the right to resell or dispose of the goods.
If you require additional time to collect your order, please contact us before the collection deadline. We'll always do our best to accommodate your request wherever possible.
If you have any questions about your order, delivery, or collection, our experienced customer support team is here to help.
Telephone: 0161 327 5045
Email: service@quatrone.co.uk
We appreciate your business and look forward to delivering your order safely and efficiently.
