We aim to process and dispatch all orders as quickly and efficiently as possible. Please read the information below regarding our delivery service.

Order Processing

• Orders placed before 11:00am (Monday to Friday): Usually processed and dispatched the same working day, subject to stock availability.

• Orders placed after 11:00am, at weekends or on public holidays: Processed on the next working day.

• Once your order has been dispatched, you will receive a confirmation email with your shipping details.

Delivery Times

Estimated delivery times are:

• Mainland UK: 3–5 working days

• Scottish Highlands, Islands & Northern Ireland: 5–7 working days

Please note that these delivery times are estimates only and cannot be guaranteed.

Delivery Charges

Delivery charges are automatically calculated at checkout based on the size, weight and delivery destination of your order.

Large & Heavy Items

Some products require delivery by a specialist courier due to their size or weight. These deliveries may take slightly longer than standard services and will usually require someone to be available to receive and sign for the goods.

Delivery Inspection

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete or incorrect, you must notify us within 24 hours of delivery. To help us resolve your claim as quickly as possible, please provide:

• Photographs of the outer packaging

• Photographs of the damaged or incorrect item(s)

Claims reported outside this timeframe may affect our ability to investigate the issue with the courier.

Failed Deliveries

Additional delivery charges may apply if a delivery cannot be completed due to:

• An incorrect or incomplete delivery address

• No one being available to receive the goods

• Repeated unsuccessful delivery attempts

Delivery Delays

Although we always aim to deliver within the estimated timescales, delays can occasionally occur due to circumstances beyond our control, including:

• Courier service disruptions

• Severe weather conditions

• Industrial action

• Customs clearance

• Other unforeseen circumstances

We cannot accept liability for delays caused by these events.

Collection

Where collection is available, we will notify you once your order is ready.

When collecting your order, please bring:

• Your order confirmation

• A valid form of photo identification

Need Help?

If you have any questions about your delivery or require assistance tracking your order, our customer service team will be happy to help.

Phone: 0161 327 5045
Email: service@quatrone.co.uk