Incorrect Item Received

If you believe you have received the wrong item(s), you MUST report this within 24 hours or the product is considered accepted.

Please provide a clear photo of the product and/or carton — sometimes the model names on packaging may differ slightly from the website but is the same product.

Order Lookup

Select Product

Your Details

Submit

Request Submitted!

Please keep this reference number for your records.
Our team will get back to you within 1-2 business days.

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Find Your Order

Enter your order/invoice number to get started. This helps us locate your purchase and verify details automatically.

Order / Invoice Number *

Order Found

Select Product

Select the product you received incorrectly.

Claim Details

Your Name *

Email Address *

Phone Number

Item Quantity *

Model ID / Description of Item Received *

Do you require a Replacement or Refund? *

Has the item been used? *

Do you have all the original packaging? *

Photo of Item Received *

Upload a clear photo of what you received (including any labels/model codes)
JPG, PNG, PDF — max 10MB

Additional Comments

Confirm & Submit

Please review before submitting. Once submitted, our team will be in touch within 1-2 working days.