Return Item Request

•All return requests must be submitted within 14 days of delivery date.
•Goods must be unused and in their original packaging (this includes any pallet).
•Customers must return the item(s) at their own cost.
•The restocking charge for returned items is 25% of the full invoiced amount. Delivery charges will not be refunded/credited.
•Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.
•Please do not arrange your return until you have received a return address, we do not accept returns at our head office address.

Order Lookup

Select Product

Your Details

Submit

Enter your order/invoice number to get started. This helps us locate your purchase and verify details automatically.

Order / Invoice Number *

Select the product you wish to return.

Your Name *

Email Address *

Phone Number

Item Quantity *

Reason for Returning *

Do you require an Alternative Product or Refund? *

Has the item been used? *

Do you have all the original packaging? *

Photo of Item *

Upload a photo of the item in its current condition
JPG, PNG, PDF — max 10MB

Additional Comments

Please review before submitting. Once submitted, our team will be in touch within 1-2 working days.