Warranties and Liability

If an item is not working on delivery or within 14 days from the invoice date, we will exchange the item or refund the price paid. It is the customer's responsibility to report such failure in writing with supporting evidence such as initial installation report of a qualified engineer, photos or video if required within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. After 14 days from the invoice date, normal terms of Standard warranty will apply.

Any Warranty Claim CAN ONLY BE OPENED by providing the required details in our Warranty Service Form (no other media – email or telephone – is valid for opening a Warranty claim).

Standard Warranty

Unless otherwise stated on the sales invoice, all products are supplied with a 12-month parts-only warranty from the invoice date.

Extended 2 Years Warranty

Where the customer has purchased an optional extended warranty and the sales invoice states "2 Years Warranty" or otherwise specifies a 24-month warranty, the product shall be covered by a 24-month parts-only warranty from the invoice date. The extended warranty is subject to the same terms, conditions, exclusions, and warranty claim procedures contained in these Terms and Conditions unless expressly stated otherwise.

Warranty stated is a parts-only warranty. Labour, installation, engineer call-out charges and any other associated costs are not covered unless expressly agreed in writing.

A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineers' report on letter headed paper in PDF format with supporting photos to be sent back to ourselves, within 30 days of the reported fault, which we will then forward onto the product manufacturer. Any warranty claims requested without a qualified engineer report and supporting images will be rejected. Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts. Failure to provide this report within 30 days of this being reported will result in your warranty claim being rejected.

Quatrone (Aam appliances ltd) does its utmost to expedite all required parts as soon as possible but lead times may take 3-4 weeks depending on the required parts or location of the supplier. In some instances, it may take longer than the time estimated but we would ensure to keep you informed on the status during this period.

At our discretion, if we choose to cover the products with a Back to Base warranty, the customer is responsible for the cost of sending the product back to our warehouse while we cover the costs of sending it back to you after being repaired.

Under the Back to Base warranty if the product(s) are discovered to have 'no fault found' they will be returned to the Customer, and the return costs will be the liability of the Customer. This also applies to poor maintained or unhygienic products (strong/bad odours/food remnants etc).

If item has been reported as faulty within the first 14 days, we are happy to arrange for the return of this, however, we do have the right to inspect this upon its return. If no fault is found or if the item is found to be poorly maintained and therefore a fault has developed as a result of this poor maintenance, then we will not be liable, and you will be responsible for the collection of the item at your cost.

Quatrone (Aam appliances ltd) is not liable for any lost profits or business interruption that may have directly, indirectly, or incidentally arisen from a faulty or defected unit. It is the customers responsibility to plan and prepare for such instances.

By agreeing to purchase, the Customer agree to our Warranty Terms Conditions which can be accessed at any time but may be subject to change.

Important information for disputes: Please note that if you provide untrue information to your payment provider or bank regarding the warranty procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs and interest on the outstanding amounts.

Quatrone (Aam appliances ltd) provide professionals catering equipment and some products require power usage over an equivalent 'home appliance'. It is incumbent on the Customer to ensure that the Electrical circuits where appliances are used have sufficient power to support the power needs of Quatrone products. If this is not the case, it is neither a Warranty nor product issue. Due to the PROFESSIONAL nature of the product some phase one products require extra power so the product needs to be hardwired, and it is the Customer's responsibility to ensure that this can be done within the premises and by a qualified and certified electrician.

Product issues as a result of general wear and tear or damage are NOT covered under warranty.

Disclaimer

Damage to glass and/or broken glass are not covered under Warranty.

Gas refilling of refrigerated equipment is not covered under Warranty.

Consumable parts, including bulbs, batteries, and oil, are not covered under Warranty.

B-Grades, are heavily discounted and are sold with 30 days part Warranty.

We aim to process and dispatch all orders as quickly and efficiently as possible. Please read the information below regarding our delivery service.

Order Processing

• Orders placed before 11:00am (Monday to Friday): Usually processed and dispatched the same working day, subject to stock availability.

• Orders placed after 11:00am, at weekends or on public holidays: Processed on the next working day.

• Once your order has been dispatched, you will receive a confirmation email with your shipping details.

Delivery Times

Estimated delivery times are:

• Mainland UK: 3–5 working days

• Scottish Highlands, Islands & Northern Ireland: 5–7 working days

Please note that these delivery times are estimates only and cannot be guaranteed.

Delivery Charges

Delivery charges are automatically calculated at checkout based on the size, weight and delivery destination of your order.

Large & Heavy Items

Some products require delivery by a specialist courier due to their size or weight. These deliveries may take slightly longer than standard services and will usually require someone to be available to receive and sign for the goods.

Delivery Inspection

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete or incorrect, you must notify us within 24 hours of delivery. To help us resolve your claim as quickly as possible, please provide:

• Photographs of the outer packaging

• Photographs of the damaged or incorrect item(s)

Claims reported outside this timeframe may affect our ability to investigate the issue with the courier.

Failed Deliveries

Additional delivery charges may apply if a delivery cannot be completed due to:

• An incorrect or incomplete delivery address

• No one being available to receive the goods

• Repeated unsuccessful delivery attempts

Delivery Delays

Although we always aim to deliver within the estimated timescales, delays can occasionally occur due to circumstances beyond our control, including:

• Courier service disruptions

• Severe weather conditions

• Industrial action

• Customs clearance

• Other unforeseen circumstances

We cannot accept liability for delays caused by these events.

Collection

Where collection is available, we will notify you once your order is ready.

When collecting your order, please bring:

• Your order confirmation

• A valid form of photo identification

Need Help?

If you have any questions about your delivery or require assistance tracking your order, our customer service team will be happy to help.

Phone: 0161 327 5045
Email: service@quatrone.co.uk